International Sales - Terms and Conditions
Please read this document thoroughly before placing an order!
By placing an order, the buyer signifies agreement to all these Terms of this Sales agreement in full.
Do Not Use Products Sold by Pencom as Critical Components in Life Support Devices or Systems.
How to Order
Payments can be made with Business or Personal Checks (2 weeks to clear before shipment), or wire transfer ($35.00 fee), or Western Union Money Transfer. Due to many instances of fraud and since address verification is not available on overseas credit card accounts -- Credit Cards are NOT accepted outside of the U.S. & Canada. Shipments charged to a US or Canadian credit card must be shipped to an address within the US or Canada respectively. Make sure you supply a valid email address to receive information when your product is shipped, your package tracking information is sent in the confirming email, otherwise no notification will be sent.Phone orders are not accepted. Do not send any correspondence certified mail - as it will be refused.
Pencom Design warrants our products 90 days from date of purchase. Pencom Design, Inc. guarantees all merchandise to be free of defects and workmanship for 90 days from the purchase date. We will repair or replace warranty items at our option, providing there is no evidence of customer misuse, damage, or alteration to the product (NO cash will be refunded). Defective merchandise will be replaced or repaired only, (NO money will be refunded). No shipping charges will be refunded.
To receive a repair or replacement on a product contact the sales department to receive a Return Material Authorization (RMA) number within 90 days of delivery confirmation of your order. Any repair or replacement must be pre-authorized by Pencom Design and will not be accepted unless approved. Return items must be returned by a traceable carrier, UPS, USPS (parcel post, priority mail insured), FEDX, prepaid and insured for your protection. The package instruction and ship to address will be supplied with the RMA number.
We reserve the right to refuse or replace any items under warranty that our technicians determined to be damaged by the user. If your product becomes damaged or out of warranty see the section on product repair service.
In no event shall Pencom Design, Inc. be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (Including, but not limited to, procurement of substitute goods or services, loss of use or profits, or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise)
DO NOT USE products sold by Pencom Design, Inc. as critical components in life support devices or medical systems, or any applications that could cause injury, hazardous or dangerous situations, or any consequential damages resulting from the use of our products.
Product Return Policy
If you received damaged merchandise, you must first obtain a return authorization number from our sales department within 3 days of receipt of your merchandise. Specify clearly the problem and your refusal. We will email you the return address and shipping instructions. We will then exchange the damaged merchandise in a timely manner for the same new merchandise after we receive the damaged goods from you. All supplied materials, manuals, software etc. should be returned with the product. Proof of shipment and insurance is advised since we are not responsible for the loss of returned material, all return postage and handling fees are non-refundable.
Product Repair Service
Shipping & Handling
Duties, Taxes, Vat