Product Sales
30 day money back guarantee, products may be returned for the full purchase price (minus shipping & handling fees) 30 days from the invoice date, a restocking fee may apply.  Packages must be unopened and returned in original condition to receive this refund.  

Sales in the United States and Canada only (contact sales for Canadian shipping rates)

International Sales - Pencom Design now ships our products overseas, see our section on International Sales for information.

How to Order
  By mail or Fax at 267-733-9765 or online. Fill out the order form (PDF format) or html order form with the required products listed (please print clearly), and include the billing address, shipping address, shipping & handling, sales tax (PA only) with the proper payment or credit information.  We accept Money orders, certified checks, cashiers checks, business or personal checks (2 weeks to clear), MasterCard, Visa, Discover, and American Express. When ordering by credit card make sure you supply the required CVV2 number.  This 3 or  4 digit number is printed on the back of the card at the end of the credit card number.   Make sure you supply a valid email address to receive information when your product is shipped, otherwise no notification will be sent. Phone orders are not accepted.

Privacy policy
Privacy Policy -- Pencom will not sell, trade, share or rent your email address to anyone. We believe that your email address is personal and should be kept that way. We use your email address to notify shipments, send confirmations, and provide you with better customer service support. You will not receive any email sales flier from us unless requested.

Prices
Pencom Design makes every effort to present current and accurate pricing on its web site. However, prices are subject to change without notice and quantities may be limited. We will advise you by email (please make sure your email address is correct) and seek your approval before processing any orders you place. Product specifications, and availability of items in our web site are subject to change without notice. Product styles and merchandise may vary from original overview.  Prices shown on our website are for credit card purchases only , sales for Net Account terms may have a higher price, with a possible discount for early payments.

Pencom Design warrants our products 90 days from date of purchase. Pencom Design, Inc. guarantees all merchandise to be free of defects and workmanship for 90 days from the purchase date. We will repair or replace warranty items at our option, providing there is no evidence of customer misuse, damage, or alteration to the product (NO cash will be refunded). Defective merchandise will be replaced or repaired only, (NO money will be refunded). No shipping charges will be refunded.

To receive a repair or replacement on a product contact the sales department to receive a Return Material Authorization (RMA) number within 90 days of delivery confirmation of your order. Any repair or replacement must be pre-authorized by Pencom Design and will not be accepted unless approved. Return items must be returned by a traceable carrier, UPS, USPS (parcel post, priority mail insured), FEDX, prepaid and insured for your protection. The package instruction and ship to address will be supplied with the RMA number.

We reserve the right to refuse or replace any items under warranty that our technicians determined to be damaged by the user. If your product becomes damaged or out of warranty see the section on product repair service.

Payment
No COD'S Accepted.  We accept Money Orders, Certified Cashier Checks, Company and Personal Checks from a registered US Banking System (2 weeks to clear), MasterCard, Visa, Discover and, American Express.  Open accounts accepted for well rated D&B businesses, schools, government and organizations, contact the sales department for credit application and additional information. Prices shown on our website are for credit card purchases only , sales for Net Account terms may have a higher price, with a possible discount for early payments.

Products
The materials in the web site are presented solely for the purpose of promoting products available in the United States. Pencom Design, Inc. may change content or products on this web site at any time without any notice.

In no event shall Pencom Design, Inc. be liable for any direct, indirect, incidental, special, exemplary, or consequential damages (Including, but not limited to, procurement of substitute goods or services, loss of use or profits, or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise)

DO NOT USE products sold by Pencom Design, Inc. as critical components in life support devices or medical systems, or any applications that could cause injury, hazardous or dangerous situations, or any consequential damages resulting from the use of our products.

Product Return Policy
30 day money back guarantee, products may be returned for the full purchase price (minus shipping & handling fees) 30 days from the invoice date, a restocking fee may apply.  Packages must be unopened and returned in original condition to receive this refund.  Obtain an RMA number below to receive this refund.

If you received damaged merchandise, you must first obtain a return authorization number from our sales department within 3 days of receipt of your merchandise. Specify clearly the problem and your refusal. We will email you the return address and shipping instructions. We will then exchange the damaged merchandise in a timely manner for the same new merchandise after we receive the damaged goods from you. All supplied materials, manuals, software etc. should be returned with the product. Proof of shipment and insurance is advised since we are not responsible for the loss of returned material, all return postage and handling fees are non-refundable.

Product Repair Service
In the event your product becomes damaged or out of warranty we have a service to repair your product. Contact: the service department to receive information on returning your product for repair.

Shipping & Handling
Orders are now normally shipped via FedEx ground usually within 24-48 hours unless the product is out of stock.   All shipping & handling charges are paid by the customer and are not refundable. Allow 1-6 days for delivery when notified of shipment depending on your location.  FedEx expedited shipments are available, contact the sales department to obtain rates for this service.  

Sales Tax
Only Pennsylvania residents need to remit 6% sales tax. Pencom Design, Inc. does not remit sales tax to other states. Any sales tax due that is not collected by Pencom Design, Inc. is the responsibility of the customer.

Sales
By placing an order, the buyer signifies agreement to all the Terms of this Sales agreement in full.

Revised 7/29/11

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